TECH BUYER Aug 2021 - IDC Perspective - Doc # US48132121

The CIO's Guide to Building Future IT Capabilities: IT Products and Services — Ecosystem Management


Alizabeth Calder
Kevin Prouty

This IDC Perspective, part of a five-report series on capabilities for future IT, explores the essential IT products and services capabilities that make up ecosystem management. This document lays out the capability development road map for building critical ecosystem management skills at all levels of the organization — leadership, management, and staff — in terms of what needs to be done now, in the near term, and to build momentum in the future. This road map enables IT leaders to build effective and resilient ecosystem management within the IT organization.

"Ecosystem management enables a virtuous cycle. As the organization drives new or more customers, it benefits from new and more data. That enables new and better analysis and AI, which drives better touch points and processes, which enable business growth," says Alizabeth Calder, adjunct analyst with IDC's IT Executive Programs (IEP). "Leverage ecosystem management to align acquisition of customers with stronger touch points. Have a plan to drive toward more of an acquisition model to leverage speed and innovation."



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