TECH BUYER Sep 2021 - IDC Perspective - Doc # US48145721

The New Normal: How AI Is Enabling Resiliency in Federal Agencies

By: Adelaide O'BrienResearch Director, Government Digital Transformation Strategies

Abstract

This IDC Perspective addresses how agencies are using AI today to become more resilient and is based on a May 2021 IDC survey of 100 federal government responders. Topics covered include survey responses to leading with a strategic AI plan, AI enabling workforce resiliency, and deploying AI for resiliency in serving constituents.

"Federal agencies have begun the journey of increasing skills, agility, worker productivity, and better serving customers through adoption of AI technologies," says Adelaide O'Brien, research director, IDC Government Insights. "This momentum is foundational to enabling digital resiliency," she adds.


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