This IDC Market Perspective examines consumer attitudes toward the use of smart home and smart office devices for work purposes, either in the office or when working from home. It highlights key results from IDC's 2021 U.S. Smart Home Survey that ask smart home users about their willingness to use smart office devices and reasons for not wanting to and offers advice for vendors assessing opportunities in this evolving market.
"While traditional workplace audio/video (AV) conferencing equipment has existed for some time, advances in wireless communications and IoT-enabled smart office devices are enabling new ways for workers to communicate and collaborate at their desks, in meetings rooms and shared spaces, and at home," says Adam Wright, senior research analyst for IDC's Smart Home and Office Devices research program. "Our survey results indicate that many consumers — and, thus, workers — are willing to engage with these devices in the office and in the home. However, it is incumbent upon vendors to continue education efforts and address barriers like privacy and security apprehensions not just with their enterprise customers but with the people that will ultimately determine the success of adoption and engagement with these devices — that is, the workers."