This IDC study examines the digital transformation priorities for the telecommunications industry and analyzes the key elements necessary to evolve network, IT, and customer-facing technologies and processes. IDC publishes research on digital transformation and its influence on technology spending. This research includes both quantitative research in the form of market forecasts and qualitative research that assists technology buyers in making better decisions as well as technology vendors in better serving their customers.

"Communications service providers face increasing pressure to develop and deliver dynamic high-value connectivity and value-added communications services to their customers," commented Paul Hughes, research director, Future of Connectedness, IDC. "New market entrants, changing demands from an increasingly digitally driven customer base, rapid service evolution, and shorter service life cycles are all become driving forces to transform network, IT/operations, and customer-facing processes to become more agile, automated, and proactive."



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