TECH SUPPLIER Sep 2021 - Market Analysis Perspective - Doc # US48177721

Market Analysis Perspective: Worldwide IT Service Management Software, 2021

By: Shannon KalvarResearch Manager , IT Service Management and Client Virtualization

On-line Presentation


This IDC Market Analysis Perspective examines the worldwide IT service management software market.

"As IT, and all enterprise functions, is increasingly exposed in real time to customers as part of the digital value stream, IT service management has expanded its profile," said Shannon Kalvar, research director, IT Service Management and Client Virtualization, IDC. "In aggregate, these trends will drive us beyond the static conception of enterprise service management (ESM) into a more fluid participatory service management where human-governed and machine-acted-upon emergent processes configure digitally enabled goods and services in real time."


  • 22 slides

Get More

When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.

Related Links

Do you have questions about this document
or available subscriptions?

Contact Us