TECH SUPPLIER Sep 2021 - Market Analysis Perspective - Doc # US48177721
Market Analysis Perspective: Worldwide IT Service Management Software, 2021
This IDC Market Analysis Perspective examines the worldwide IT service management software market.
"As IT, and all enterprise functions, is increasingly exposed in real time to customers as part of the digital value stream, IT service management has expanded its profile," said Shannon Kalvar, research director, IT Service Management and Client Virtualization, IDC. "In aggregate, these trends will drive us beyond the static conception of enterprise service management (ESM) into a more fluid participatory service management where human-governed and machine-acted-upon emergent processes configure digitally enabled goods and services in real time."