TECH SUPPLIER Sep 2021 - IDC Survey Spotlight - Doc # US48201621
Digital Transformation in 2021: Pandemic Pivots — Functional Areas You Need to Succeed
This IDC Survey Spotlight examines the functions that are critical for digital transformation (DX) success. As organizations continue to operationalize digital transformation capabilities across the enterprise, they recognize that functional and back-office departments are critical to enable successful transformation.
"In 2021, our research shows both that certain functions are more important to transformation and that their importance has increased dramatically since 2019. The top 6 functions that companies say are crucial has increased in importance a full 9 percentage points, or over 17%, since 2019," observes Shawn Fitzgerald, research director, Worldwide Digital Transformation Strategies, at IDC. "It's also important to understand that each function has varying degrees of impact on both other parts of the organization and the digital competitiveness of the company. For example, customer experience competency is much more market impacting than say the legal department for delighting customers, so it's important to evaluate your own functional transformation and ensure those critical functions are getting it right."