TECH SUPPLIER Sep 2021 - Market Forecast - Doc # US48202121

Worldwide Communications Platform as a Service Forecast, 2021–2025

By: Courtney MunroeResearch Vice President, Worldwide Telecommunications Research, Venkatesh MahaleSenior Research Analyst, Worldwide Telecommunications


This IDC study presents the forecast of worldwide revenue for the CPaaS market for 2021–2025.

The communications platform as a service segment performed as expected in 2020, with strong growth based on the strength of digital transformation acceleration. According to Courtney Munroe, research vice president, Worldwide Telecommunications Research at IDC, "The next few years will see continued expansion as companies realize the benefits of digital engagement and adopt more sophisticated multichannel engagements."



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