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Abstract

This IDC Market Presentation provides industry vendor ratings and use case data and analysis for AI vendors across 8 applications and over 200 use cases. All ratings and data are derived from IDC's 2021 Industry AI Path Survey, which provides deep insight into the global use, impact, and value created by AI/ML technologies for organizations of all sizes. IDC's Industry AI Path Survey polled 1,920 qualified respondents from various organizational sizes and titles in 11 countries across 5 regions.

Enterprise applications include ERP, finance, SCM, HCM, procurement, EAM, customer service/contact center, and digital commerce.

The industries covered in Industry AI Path 2021 include healthcare (payers–U.S. only, providers–U.S. only, life sciences), manufacturing (aerospace and defense, automotive, industrial products and equipment, high tech, CPG, chemicals, paper mills, metals, and materials), financial services (banking, insurance, capital markets), retail, wholesale distribution, energy (oil and gas, power utilities, water utilities, gas utilities), government (federal–U.S. only, state and local–U.S. only, higher education), hospitality and food service (including commercial travel), media and entertainment, telecommunications, and professional services.


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