TECH BUYER Oct 2021 - Tech Buyer Presentation - Doc # US48237521

The State of Future IT — Part 2: Refining and Improving IT Products and Services

By:

Serge Findling,
Joseph C. Pucciarelli
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Abstract

This IDC Tech Buyer Presentation provides survey-driven insights from IDC's ninth annual CIO Sentiment Survey. It offers a valuable set of shareable data for senior IT executives seeking to explain, expand, or undertake new IT initiatives in their enterprises. IT management and C-suite leaders are increasingly requiring data-driven context for digital strategy decisions; this rich collection of IDC survey data slides also aids senior leaders by providing context and direction during a challenging competitive environment.

"CIOs must respond to customers' changing needs. LOB relationship management is the leading area of importance for IT products and services," notes Serge Findling, vice president of research with IDC's IT Executive Programs. "CIOs must leverage AI to improve customer experience and provide superior employee experience with integrated technology. This, though costly, is the most important responsibility of the IT organization relative to the workforce."


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