TECH SUPPLIER Oct 2021 - Market Note - Doc # US48291621

Emerging Opportunities in Online Automotive Sales and Service


Matt Arcaro

This IDC Market Note provides insights on some noteworthy opportunities resulting from COVID-19 impacts and the migration to an online, remote-driven sales and service model. Further, this Market Note provides recommendations to aid automotive value chain participants as they look to improve and prioritize metrics around optimization, efficiency, profitability, and customer loyalty.



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