TECH SUPPLIER Oct 2021 - Market Note - Doc # US48305621

Sitel Group Completes Acquisition of SYKES, Propelling the Organization Among the Top 3 Global CX Service Providers

By: Alison CloseResearch Manager, Intelligent Finance and Customer Care Business Process Services, Xiao-Fei ZhangResearch Director, IDC Global Services Markets and Trends

Abstract

This IDC Market Note reviews the details of Sitel Group's acquisition of SYKES and provides a broader perspective on customer care and contact center deals in the market.


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