TECH SUPPLIER Nov 2021 - Market Perspective - Doc # US48333221

The Right ERP System Enhances Business Value

By: Mickey North RizzaProgram Vice President, Enterprise Applications and Digital Commerce, Nadia BallardResearch Manager, Industry Cloud and SaaS


This IDC Market Perspective discusses how digital transformation is the digital foundation for organizations that is constantly evolving. But at the heart of the transforming business is their ERP system, the digital core. Many organizations have done workarounds to utilize their current ERP systems in a much more robust way, including building new workflows by leveraging low-code/no-code applications and TaskApps to quickly automate a process and even investing in more customizations to get them by for a period of time. But regardless of all of this "buying of time," in the end, the organization needs to overhaul its core with a more modern, modular, and intelligent ERP system to help be more digitally resilient. This document looks at the vision organizations have regarding their ERP system, the challenges of ERP systems, the benefits of ERP, and the biggest factors impacting renewals.

"Organizations need and want a digital experience, not just when ordering their goods and services but also for their internal, everyday technology experiences," said Mickey North Rizza, vice president, Enterprise Applications and Digital Commerce. "But to gain this experience, organizations find they must move to a more modern, modular, and intelligent ERP system to help be more digitally resilient. Technology vendors need to pay attention here as this puts the users at the forefront of the decision-making process."



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