target audience: TECH BUYER Publication date: Nov 2021 - Document type: Tech Buyer Presentation - Doc Document number: # US48387821
Enterprise Service Management in Practice
Content
- 14 slides
Get More
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Related Links
Abstract
This IDC Tech Buyer Presentation examines enterprise service management (ESM) in practice. The evolution of IT service management from issue ticket routing systems into business process platforms has occurred under the rubric of enterprise service management. IDC's research into this evolution suggests that there is a current opportunity for CIOs to rethink their approach to IT operations and, specifically, highlights key opportunities for the "higher-level work" promised for employees by automation and workflow vendors.