TECH BUYER Dec 2021 - IDC MaturityScape - Doc # US48388221

IDC MaturityScape: Robotic Process Automation in Lending 1.0

By:

Raymond Pucci,
Karen Augustine
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Abstract

This IDC study describes the organizational characteristics at five levels of robotic process automation (RPA) maturity, from a completely ad hoc approach with limited awareness to one in which RPA blends into an innovation strategy woven into the organization's culture, making a clear impact in lending, greatly enhancing the customer experience. It is intended to help bank organizations evaluate current business transformation initiatives and identify the steps they need to take to advance to the next stage of maturity. Key stakeholders of business process automation transformation initiatives include executives, IT leadership, line-of-business (LOB) managers, employees, partners, and suppliers.

"Banks using robotic process automation will be able to compete more favorably against digital-native nonbanks with far greater productivity, creating a digital disruption in financial services. Banks worldwide must evaluate their vision and transform their people, processes, and technology to accelerate growth, improve operational efficiency, and enhance customer experience in the digital era through the power of automation," said Raymond Pucci, research director, Worldwide Digital Lending Transformation Strategies, IDC Financial Insights.


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