TECH SUPPLIER Nov 2021 - Pivot Table - Doc # US48402121
Industry AI Path 2021: Applications Banner Book — ERP, Finance, SCM, HCM, Procurement, EAM, Customer Service/Contact Center, and Digital Commerce
By: Ritu JyotiGroup Vice President, Worldwide Artificial Intelligence and Automation Research Practice Global AI Research Lead, Nadia BallardResearch Manager, Industry Cloud and SaaS, Eric NewmarkGroup Vice President of IDC’s SaaS, Enterprise Apps, Industry Cloud division, Mickey North RizzaProgram Vice President, Enterprise Applications and Digital Commerce
This IDC Pivot Table Banner Book provides data for the eight applications in IDC's Industry AI Path 2021 program, which offers global insight into the use, impact, and value created by AI/ML within 28 industries, 8 enterprise application markets, and over 200 industry use cases.
Industries include healthcare (payers — United States only, providers — United States only, life sciences), manufacturing (aerospace and defense, automotive, industrial products and equipment, high tech, CPG, chemicals, paper mills, metals and materials), financial services (banking, insurance, capital markets), retail, wholesale distribution, energy (oil and gas, power utilities, water utilities, gas utilities), government (federal — United States only, state and local — United States only, higher education), hospitality and food service (including commercial travel), media and entertainment, telecommunication, and professional services.
Enterprise applications include ERP, finance, SCM, HCM, procurement, EAM, customer service/contact center, and digital commerce.
Cognitive/artificial intelligence, Customer relationship management applications, Enterprise asset management, Enterprise resource management applications, Financial resource management, Human capital management, Order management, Procurement, Supply chain management applications