target audience: TECH SUPPLIER  Publication date: Sep 2022 - Document type: Market Analysis Perspective - Doc  Document number: # US48508822

Market Analysis Perspective: Worldwide Conversational AI Tools and Technologies, 2022


  • Hayley Sutherland Loading
  • David Schubmehl Loading


  • 28 slides

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This IDC Market Analysis Perspective provides insight into the current state and outlook of the rapidly evolving software market for conversational artificial intelligence (AI) tools and technologies. Over the past few years, conversational AI solutions have solidified their place among the set of software services that organizations view as critical to their ongoing digital transformation by providing self-service capabilities for employees, customers, and citizens. Related language technologies, including NLP, machine translation, speech to text, and text to speech, continue to improve dramatically because of new deep learning models and methods, open source innovations, and enhanced compute power. In turn, these technologies are helping to fuel more advanced conversational AI applications.

"In 2021, we saw conversational AI hit mainstream adoption, and IDC expects this to continue through 2022 and beyond," said Hayley Sutherland, research manager, Conversational AI and Intelligent Knowledge Discovery at IDC. "This continues to be a rapidly evolving and dynamic market, with plenty of room remaining for innovation and expansion to provide further value to a variety of internal and external use cases."


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