TECH BUYER Sep 2022 - IDC Perspective - Doc # US48509622

How Services Help Drive Purpose-Built Enterprise Intelligence


Jennifer Hamel
Alison Close

This IDC Perspective examines the intersection of enterprise intelligence services and business process services (BPS) in supporting organizations' use of data, analytics, artificial intelligence (AI), and automation within business processes. The document draws upon buyer survey research and customer examples across a variety of business functional areas, highlighting the role that service providers can play in helping buyers achieve desired business outcomes from enterprise intelligence initiatives.

"The goal of enterprise intelligence is improved business outcomes, but too often, organizations find themselves disappointed by focusing on the technology first," says Jennifer Hamel, research director, Analytics and Intelligent Automation Services at IDC. "Service providers can help organizations align their enterprise intelligence technology investments with business priorities and KPIs and build solutions that deliver desired ROI."

"End-user organizations are still striving to make greater use of process data as data exists across different silos and systems, and lines of business are not well integrated. Business process service providers can best support organizations with powerful, cloud-powered, big data and analytics platforms that bring all data into one place, delivering insights at the point of action and generating differentiated business value," says Ali Close, manager of IDC's Intelligent Finance and Customer Care Business Process Services program.



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