TECH SUPPLIER Jul 2022 - Market Analysis Perspective - Doc # US48523222

Market Analysis Perspective: Worldwide Customer Care Business Process Services, 2022


Alison Close
On-line Presentation


This IDC Market Analysis Perspective provides an overview of the customer care business process services market including an examination of market trends (supplier and buyer), the competitive landscape, and a future view of the market including the global market forecast. Insights shared in this document are compiled from IDC's quantitative data, vendor evaluations, vendor briefings, and client interviews.


  • 26 slides

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