TECH SUPPLIER Jul 2022 - Market Share - Doc # US48525222

Worldwide and U.S. IT Outsourcing Services Market Shares, 2021: Top 10 Worldwide and U.S. IT Outsourcers


David Tapper

This IDC study highlights how the landscape of IT outsourcers and managed service providers (SPs) is evolving as players are utilizing different strategies to either maintain leadership or climb the ranks to become the leader in this changing market.

"IDC believes that the combination of geopolitical conflicts, continuing COVID-19 challenges, and elevated buyer expectations will accelerate the shift to managed cloud services and drive the need for managed SPs to make fundamental changes in their businesses to ensure competitiveness and success," says David Tapper, program VP, Outsourcing and Managed Cloud Services at IDC. "Succeeding in shifting to a managed cloud services business will require managed SPs to brand as managing complexity, position as a 'general contractor,' create holistic governance structure, extend the value of centers of excellence (COEs), expand partnership investments, create an integrated services supply chain, and make automation a fundamental pillar."



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