TECH BUYER Oct 2022 - IDC FutureScape - Doc # US48543222
IDC FutureScape: Worldwide Future of Customer Experience 2023 Predictions
This IDC study explores 10 of the most urgent business and technology issues that customer experience executives across the C-suite must address to differentiate and prepare themselves to thrive in the next era of customer experience.
According to Sudhir Rajagopal, research director, Future of Customer Experience at IDC, "In a world of accelerated uncertainty, the next era of CX innovation will be led by those brands that improve value for the customer through empathy and delivering outcomes for customer success. Thrivers will share and apply intelligence at the speed of customer engagement, create new customer engagement models and metrics for a digital business, and tap into the power of decentralization/Web3 to create equitable value parity in customer and business outcomes alike."
Aftermarket Services Strategies , Asia/Pacific Digital Business Strategies , Asia/Pacific Digital Small and Medium Businesses , Collaboration, Communities and Conferencing , Customer Data and Analytics , Customer Service and Contact Center Applications , Digital Commerce , Emerging Technologies in Customer Experience , European Customer Experience Management Strategies , Future Consumer - Agenda , Future of Customer Experience - Agenda , IDC Financial Insights: Worldwide Consumer Banking Engagement Strategies , Japan Collaboration and Customer Experience Strategies (Japanese Version with Key English Language Reports) , Persuasive Content and Digital Experience Strategies
Analytic applications, Blockchain, Cognitive/artificial intelligence, Collaborative applications, Customer relationship management applications, Future of customer experience, Technology buyer
Connected banking, Innovation acceleration
List of Figures
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