Abstract

This IDC Perspective highlights findings from IDC's 2021Worldwide Industry AI Path Survey, looking specifically at the use, plans, and investments into artificial intelligence (AI) for payments. Banks have singled out payment processing as the most important workload for AI and are driving ahead with investment and deployment.

"IDC's AI Path Survey clearly shows that artificial intelligence has become a critical piece of financial services transformation," says Aaron Press, research director, Worldwide Payment Strategies at IDC Financial Insights. "Payment processing and payment-related workloads, which are both data rich and require rapid, complex decision making, are particularly well positioned to leverage the technology."

Coverage