TECH BUYER Jan 2022 - IDC Perspective - Doc # US48622821

Building the "Digital Factory of the Future" at Toyota Financial Services: An IDC Case Study


Philip Carter

This IDC Perspective analyzed the creation of a "software factory" at Toyota Financial Services to underpin its broader transformation to a digital business model. More specifically, it looks at the role of the CIO to orchestrate this transformation by driving the organizational change to fit the underlying technology evolution that is required.

"As the CIO of Toyota Financial Services, Vipin Gupta represents the type of technology leader required to ensure an organization is set up to deliver value in the digital-first world that we find ourselves in today," said Philip Carter, group vice president, IDC C-Suite Tech Research. "He is orchestrating the digital transformation of TFS in parallel to the industry transformation of both the automotive and financial services sectors happening — no small task at all. However, with a pioneering approach to driving organizational change showcases what can be done — and represents a leading example of how the CIO can help turn the C-suite into the digital dream team!"



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