Abstract

This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines M&As, agreements, reorganizations, and major business developments; customer care and billing events; conservation and energy-efficiency initiatives; smart metering; emobility developments; and developments in smart homes, smart buildings, and smart cities and digital transformation in 3Q22.

"While 2021 established a new post-pandemic normal and many utility companies broke records in terms of renewable capacity installed and business performance, the Russian invasion of Ukraine at the beginning of 2022 is jeopardizing sustainability targets for 2050. Europe's need to prioritize security of energy supply risks the EU bloc having to step backward on its climate change agenda. We expect utility companies to nonetheless continue on their journeys prioritizing decarbonization, electrification, flexibility for resilience, and new business models," said Gaia Gallotti, associate research director, IDC Energy Insights.

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