Abstract

In May 2022, we fielded our second annual global survey to 1,270 executives across 5 regions and 11 countries. The goal was to determine executive and business leader sentiment on industry ecosystems, maturity of current approach, and future plans for IT and use-case investment. Respondents spanned multiple domains including CXO, business-line leadership, and IT management.

Key findings from the survey include the following:

• Mitigating demand fluctuations and supply chain constraint while pursuing environmental sustainability goals are key joint initiatives for industry ecosystem partners.
• Trust and execution across industry ecosystems are the top risks to mitigate.
• Organizations plan to expand their industry ecosystems beyond their core industries, as they did last year.
• Service providers will play a key role in the design and enablement of industry ecosystems.

Another key area of focus for organizations when they consider the design and operation of their industry ecosystem is improvement of customer, consumer, citizen, or patient engagement and experience. Specifically, how does the shared, open approach of industry ecosystems (i.e., shared data and insights, shared applications, and shared operations and expertise) better facilitate this?

As this question is considered, what is clear from our research is that the move to open, digital, industry ecosystems is fast becoming the next phase in digital transformation, supporting all aspects of an organization including innovation, operation, supply chain, IT, and customer service.

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