TECH BUYER Jan 2022 - IDC TechBrief - Doc # US48678722

IDC TechBrief: Digital Adoption Platforms


Marci Maddox
Amy Loomis, Ph.D.

This IDC TechBrief describes the needs, use cases, risks, and success factors associated with digital adoption platforms.

"As organizations settle into a digital-first world, obtaining the most value out of their technology investments is essential," says Marci Maddox, research director, Digital Experience Management at IDC.

"With traditional approaches to employee onboarding and product training becoming obsolete, digital adoption platforms offer context-aware training and AI-based process enhancements that both improve speed to adoption for users and drive greater business value for software vendors and purchasers alike," adds Amy Loomis, research director, Future of Work, at IDC.



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