TECH SUPPLIER Jan 2022 - IDC Survey Spotlight - Doc # US48781222

What Capabilities Are Key When Selling Support Services Contracts?


Rob Brothers

This IDC Survey Spotlight highlights the results of an IDC worldwide survey conducted in September 2021 to understand the key drivers and requirements that matter when IT buyers evaluate support contracts. Of the 1,200 customers surveyed, technical expertise and effective communication as well as self-help capabilities were at the top of the list when providing support.


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