TECH SUPPLIER Jan 2022 - IDC Survey Spotlight - Doc # US48781322

What Compels Companies to Buy Support Contracts?


Rob Brothers

This IDC Survey Spotlight highlights the results of an IDC worldwide survey conducted in September 2021 to understand the key drivers and requirements that matter when IT buyers evaluate support contracts. Of the 1,234 customers surveyed, most realized it is not just about support, but it's about the experience; hence, most customers said they get improved hardware performance and overall hardware satisfaction when buying support contracts.


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