target audience: TECH SUPPLIER  Publication date: Mar 2022 - Document type: Market Forecast - Doc  Document number: # US48955722

Worldwide Customer Experience Software Forecast, 2022–2026

By:  Alan Webber Loading


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This IDC study forecasts the worldwide revenue for the customer experience software market for the 2022–2026 period.

"A good customer experience is a table stake in the new digital economy. And that requires a plethora of applications, processes, and data to be able to deliver that experience," said Alan Webber, program vice president, Customer Experience research at IDC. "As companies compete more on experience and lest on product or price, we expect there to be a continued level of growth in the adoption of CX and CX-related applications and software. This software will become the foundation for the relationship between the brand and the customer."


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