TECH SUPPLIER Apr 2022 - Taxonomy - Doc # US49014722

IDC's Worldwide Unified Communications and Collaboration Taxonomy, 2022


Denise Lund
Rich Costello

This IDC study updates IDC's worldwide unified communications and collaboration (UC&C) research taxonomy to provide market definitions and a framework that IDC uses to track, segment, and forecast the worldwide UC&C market. This taxonomy reflects the evolving worldwide UC&C market and includes discussion around new terminology, products, and solutions such as UCaaS, team collaboration, team messaging, and hosted voice/UC public cloud and managed voice/UC private cloud services.

"The UC&C market continues to undergo significant change due to acquisitions, strategic partnerships, and where solution providers and buyers find agreement on what is of premium, differentiated value," states Denise Lund, research director, Worldwide Telecom and Unified Communications. "The importance of the integration and ease of use of provider solutions in each category of the UC&C market is critical to UC&C success."



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