TECH SUPPLIER Apr 2022 - IDC Survey - Doc # US49017021

Resilient Digital Infrastructure Becomes Critical, Customer Satisfaction Drives Business and CX Priorities, and Data Sharing Is Key Benefit of Industry Ecosystems: Insights from IDC Survey

By:

Rick Villars
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,
Sudhir Rajagopal
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,
Jeffrey Hojlo
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Mary Johnston Turner
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Abstract

This IDC Survey provides insights based on results from IDC's 2022 Future Enterprise Resiliency and Spending Survey, Wave 2, of 796 IT and business leaders around the world conducted in February/March 2022. It covers a range of factors that can influence general technology investments and digital transformation (DX) plans with a focus on overall IT spending as well as deep dives into connectivity, devices, and services. It also delves deeper into how organizations are prioritizing and measuring customer satisfaction as well as planning to leverage emerging digital industry ecosystems.

Organizations started 2022 with a focus on using technology investments to boost customer satisfaction, operational efficiency, and employee productivity; however, the storm of disruption in the first few months affected plans and priorities with a focus on ensuring the resiliency of digital infrastructure.

"Organizations believe that the current disruptions/uncertainties will have a sustained impact on the global economic outlook and their technology needs, but this is not yet negatively altering IT spending plans," noted Rick Villars, group vice president, Worldwide Research at IDC." Companies are investing in technology and operational modernization to enable more resilient digital infrastructure while minimizing staff workloads and retaining internal control of data."


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