Abstract

This IDC Perspective focuses on the path forward from hierarchical to empathetic leadership to enable more effective hybrid work models.

The two plus years since the COVID-19 pandemic started have enabled organizations to rapidly transition to more digital business models that offer insight into the business value directly associated with empathic leadership. Global survey results across regions, company sizes, and industries offer insight into accomplishments and opportunities to improve empathy at scale as a means of driving business results. Quotes from successful C-suite leaders illustrate the means by which leaders can apply technology and organizational transformation techniques to successfully evolve to competitively successful hybrid work models.

"Leaders are struggling with how to build and sustain organizational culture in the context of hybrid work models. Far from simply writing a few talking points, these leaders must strategically deploy technologies that enable workers to shape their own work, improve performance, and attract top talent who want to shape the future of the organization," says Amy Loomis, research director, Future of Work IDC.

Coverage