Abstract

This IDC Survey provides an overview of United States–based small and midsize businesses (SMBs) with 1-99 employees. It analyzes their technology spending plans, challenges, businesses priorities and concerns.

According to Katie Evans, research director, Worldwide Small and Medium Business at IDC, "Top technology investment areas for U.S. SMBs this year include business intelligence and analytics to store and mine the increasing amount of digital data they are receiving for insights. However, smaller U.S. SMBs still don't understand the value of more forward-looking technologies such as machine learning and artificial intelligence and how they can automate processes and help them be more productive. This is an educational opportunity for technology suppliers."

Coverage