TECH SUPPLIER May 2023 - Market Perspective - Doc # US49143123
Utilities Smart Customer Operations Quarterly Update: January-March 2023
Abstract
This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines M&As, agreements, reorganizations, and major business developments; customer care and billing events; smart metering, conservation and energy-efficiency initiatives, and sustainability projects; digital transformation; and emobility developments in 1Q23.
“Unpredictability has become the name of the game among utilities. The events of the past two years have been game chargers. While more immediate matters such as supply security, demand efficiency, and tariff impacts on energy consumers are drawing attention from long-term initiatives, contingent factors such as extreme drought and catastrophic weather events are vivid reminders that climate is a non-linear process that must be addressed with extreme urgency. Utilities will continue to prioritize their net-zero journeys and sustainability efforts, with affordability being of paramount importance,” said Gaia Gallotti, associate research director, IDC Energy Insights.
Coverage
Subscriptions Covered
IDC Energy Insights: Worldwide Utilities Customer Experience Strategies
Regions Covered
Topics Covered
Connected vehicle, Digital transformation, Green ICT and sustainability
Vertical Markets
Clean energy, Energy as a service, Smart meter, smart grid
Content
List of Figures
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