target audience: TECH SUPPLIER  Publication date: Feb 2023 - Document type: Market Perspective - Doc  Document number: # US49143223

Utilities Smart Customer Operations Quarterly Update: October-December 2022

By:  Gaia Gallotti Loading


Get More

When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.

Related Links


This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines M&As, agreements, reorganizations, and major business developments; customer engagement; customer care & billing and customer experience management; customer data and analytics; conservation and energy-efficiency initiatives, smart metering, and emobility developments; digital transformation; and ICT wins in 4Q22.

"While 2021 established a new, post-pandemic normal, and many utility companies broke records in terms of renewable capacity installed and business performance, the Russian invasion of Ukraine in the beginning of 2022 jeopardizes sustainability targets for 2050. Europe's need to prioritize security of energy supply risks the EU bloc having to step backward on its climate change agenda. We expect utility companies to nonetheless continue on their journeys by prioritizing decarbonization, electrification, flexibility for resilience, and new business models," said Gaia Gallotti, associate research director, IDC Energy Insights.


Do you have questions about this document
or available subscriptions?