TECH SUPPLIER Feb 2023 - Market Perspective - Doc # US49143223
Utilities Smart Customer Operations Quarterly Update: October-December 2022
This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines M&As, agreements, reorganizations, and major business developments; customer engagement; customer care & billing and customer experience management; customer data and analytics; conservation and energy-efficiency initiatives, smart metering, and emobility developments; digital transformation; and ICT wins in 4Q22.
"While 2021 established a new, post-pandemic normal, and many utility companies broke records in terms of renewable capacity installed and business performance, the Russian invasion of Ukraine in the beginning of 2022 jeopardizes sustainability targets for 2050. Europe's need to prioritize security of energy supply risks the EU bloc having to step backward on its climate change agenda. We expect utility companies to nonetheless continue on their journeys by prioritizing decarbonization, electrification, flexibility for resilience, and new business models," said Gaia Gallotti, associate research director, IDC Energy Insights.
IDC Energy Insights: Worldwide Utilities Customer Experience Strategies
Analytic applications, Cognitive/artificial intelligence, Customer relationship management applications, Digital transformation, Internet of things
Clean energy, Smart meter, smart grid
List of Figures
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