TECH SUPPLIER May 2022 - IDC Survey Spotlight - Doc # US49146122

Digital-First Strategy Adoption and UCaaS as a Digital Technology Driver


Rich Costello

This IDC Survey Spotlight analyzes results from IDC's Future Enterprise Resiliency and Spending Survey, Wave 2 (March 2022). A common theme heard from business and IT leaders is the belief that we are now living and competing in a digital-first world. Customers, partners, and employees are asking, "Is there some digital-based capability/enhancement that could improve experiences and achieve desired business outcomes?" We also asked organizations about any changes in the budgeted UCaaS spending plans for 2022, as we consider cloud-based UCaaS to be technology that can provide the digital capabilities and enhancements for communications/collaboration that organizations require today.

The survey was conducted in 18 countries with the United States (26%); China (7%); and Australia, India, Indonesia, Japan, and Korea (all with 6.3%) most represented (i.e., the country in which the respondent's organization is located). Other survey demographics include:

  • Organizations with 500+ employees (1,000+ employees in the United States)
  • 18 vertical industries represented, none of which have >12.7% participation

IDC surveyed 796 respondent organizations, targeting enterprise IT/network decision makers with IT and line-of-business (LOB) roles:

  • 63% with an IT role and 37% with an LOB role
  • C-level executives (17.5%), VPs (15.1%), directors (59.7%), and managers (7.8%)
  • Primary decision makers (68.8%), members of a team (26.8%), and knowledgeable influencers (4.4%)
  • Midsize organizations with 500-999 employees (21.6%) and enterprises with 1000+ employees (78.4%)

This 15-minute web-based survey was conducted to gauge the impact of priorities on IT spending and organizational resilience.


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