target audience: TECH SUPPLIER Publication date: Jun 2022 - Document type: Market Forecast - Doc Document number: # US49202922
Worldwide Customer Relationship Management Applications Software Forecast, 2022–2026
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Abstract
This IDC study provides the worldwide customer relationship management applications software forecast for 2022–2026.
"In-person customer interactions became a secondary channel and digital interactions became the primary channel for the purchase of everything from groceries to medicines to everything a person could need because of the COVID-19 pandemic," said Alan Webber, vice president for Customer Experience Management Strategies at IDC. "Though in-person interactions are becoming more common once again, we are not going to go back to the way things were. And companies are going to continue to invest in customer experience technologies to continue to compete in this new world."