TECH BUYER Jun 2022 - Tech Buyer Presentation - Doc # US49226622

Measuring the Future Enterprise: Using KPIs and Metrics to Drive IT Transformation — Future Enterprise Planning Guide

By:

Meredith Whalen
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, Suya Xiong,
Serge Findling
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,
Cora Carmody
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,
Marc Strohlein
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On-line Presentation

Abstract

This IDC Tech Buyer Presentation is part of IDC's Future Enterprise Planning Guide series. Each module delivers key overviews, targeted advice, and peer insights to guide users through key parts of the digital transformation (DX) process.

Traditional metrics that focused on efficiency in managing infrastructure and applications are no longer adequate to demonstrate IT's contribution to the business. Rather, leading IT organizations have shifted to tracking high-level goals and quantifiable outcomes that are aligned with the company's vision and mission.

This guide provides CIOs with tools to develop effective metrics for future IT and to measure what matters. Along with advice on choosing the most effective KPIs, technology leaders will gain a framework for how to pair objectives and key results (OKR) with business-impact KPIs to drive enterprise adoption of new technologies and innovation.

Measures of IT efficiency and effectiveness provide the foundation on which CIOs add or modify metrics that demonstrate IT's contribution to business growth and the success of digital transformation.

Failure to have a well-defined, regular, comprehensible, and well-communicated foundation of IT metrics will erode CIO credibility in the journey toward digital transformation. "In the absence of metrics, your customers think the worst — that's the reality a CIO has to live with," points out Cora Carmody, adjunct research analyst within IDC's IT Executive Programs (IEP).

The most effective CIOs stay in constant touch with the performance of their organizations, not through anecdotal evidence, but with an unambiguous and easy-to-comprehend report card of IT performance.


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