TECH SUPPLIER Jul 2022 - Taxonomy - Doc # US49283321

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2022: Telecommunications

By:

Ghassan Abdo
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,
Ahmad Latif Ali
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,
Ajeet Das
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,
Paul Hughes
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,
Courtney Munroe
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,
Daryl Schoolar
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,
Karl Whitelock
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Abstract

This IDC study examines the digital transformation priorities for telecommunications industry and analyzes the key elements necessary to evolve network, IT, and customer-facing technologies and processes. IDC publishes research on digital transformation and its influence on technology spending. This research includes both quantitative research in the form of market forecasts and qualitative research that assists technology buyers in making better decisions as well as technology vendors in better serving their customers.

"Communication service providers are under pressure to transform themselves to fight competition and remain relevant to the end user," said Daryl Schoolar, program vice president, Worldwide Telecommunications Insights, IDC. "This digital transformation is a holistic effort that includes changes with internal processes and solutions and external communication networks in the overall effort to improve the customer experience and to offer new revenue-generating services."


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