target audience: TECH BUYER Publication date: Jun 2023 - Document type: IDC Perspective - Doc Document number: # US49307423
Utility Customer Engagement: A Necessity in Meeting Net-Zero Goals
This IDC Perspective examines how creating or enhancing digital customer engagement will help utilities in meeting net-zero targets and timelines.
"As utilities embark on their energy transition journey and efforts to reduce CO2 emissions, it is becoming apparent that utility customers will play an important part in meeting their net-zero goals. Meeting net-zero goals and emission reduction targets will not be an easy task for the utility sector, but it is fairly certain that utilities will be unable to meet these goals without help from their customers," says John Villali, research director for IDC Energy Insights.