target audience: TECH SUPPLIER  Publication date: Feb 2023 - Document type: IDC Survey - Doc  Document number: # US49322423

Consumer and Small Business Customers Are Ready for Banking on the Cloud

By:  Marc DeCastro Loading


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This IDC Survey presents key findings from two recent surveys conducted by IDC regarding consumers' acceptance of cloud for their banking needs and highlights the key reasons why bank executives are turning more to cloud technology. The data is from IDC Financial Insights North American Consumer Banking Channel Preference Survey, which was fielded in January 2023, and IDC's Worldwide CloudPath Survey, which was fielded in June 2022.

This consumer channel survey has been conducted annually by IDC Financial Insights and provides consumers' and small business owners' sentiment across the entire omni-experience options during their entire financial journey. This document specifically looks at how these customers view the cloud and some of the key use cases that bank executives are turning to more frequently for cloud-native solutions.

"As the focus is shifting from resiliency to efficiency, there has been no greater opportunity for modernizing customers' digital banking experience utilizing cloud services," stated Marc DeCastro, research director, IDC Financial Insights. "The cloud is seen as the foundation that modern digital solutions will be born on, and customers recognize the importance of modern solutions to manage their digital banking needs."


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