target audience: TECH SUPPLIER  Publication date: Dec 2022 - Document type: IDC Survey - Doc  Document number: # US49326623

Research Excerpt: Trends in Outsourced Document Services — Digital Mail

By:  Robert Palmer Loading


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This IDC Survey examines the results of specific data from IDC's Outsourced Document Services Survey. IDC conducted a United States–based survey with companies to evaluate trends in outsourced document services. The goal of the survey was to understand adoption trends, program benefits, barriers to adoption, buying patterns, and customer preferences in three key outsourced document services (ODS) segments: in-house production print services, mailroom services, and imaging and document archival services. This document examines respondent perspectives regarding the ongoing transition from printed to digital mail.


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