TECH SUPPLIER Jun 2022 - IDC Survey - Doc # US49335522

North American eSignature Adoption Trends by Industry Vertical


Holly Muscolino
Steve Charbonnier
On-line Presentation


This IDC Survey examines North American electronic signature (esignature) adoption trends by industry vertical. Many business document workflows include tasks such as reviewing, approving, and signing documents. In 2020, we saw electronic signature technology shift from “nice-to-have” to business-critical technology. Gaps were exposed in organizations without end-to-end digitally transformed business processes — including when agreements were previously manually routed, faxed, scanned, or printed for signature. IDC’s Enterprise Content Strategies research team conducted a web survey in North America to understand adoption of esignature solutions within document workflows. The survey included 608 decision makers and influencers in line of business and IT who are knowledgeable about documents that originate within their organization and require signing. Organizations have deployed one or more electronic signature solutions for the documents that originate internally and require signing. This presentation focuses on adoption, benefits, and challenges by industry vertical.


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