Abstract

This IDC Tech Buyer Presentation provides an overview of the different opportunities for knowledge management systems in the insurance industry.

Organizations are increasingly citing knowledge management (KM) systems as a strategic asset and source of competitive advantage. While the issues of knowledge management seem quite straightforward, there remains a lack of studies that demonstrate the benefits of KM in enhancing organizational performance, especially in the insurance sector.

This IDC Tech Buyer Presentation starts by identifying knowledge management challenges when it comes to the insurance industry. It then determines what might be a common KM application framework that depicts both major application functionalities and discusses the most promising application domains and use cases.

This presentation also highlights notable vendors that are positioning their solutions in this field. It provides a brief profile for each vendor as well as its key messages.

This presentation will cover:

• Knowledge Management: The Insurance Perspective
• Knowledge Management Framework for the Insurance Industry
• Knowledge Management System Vendors for Insurance

Coverage