TECH BUYER Jun 2022 - Tech Buyer Presentation - Doc # US49423522

Importance of Hybrid Work in Modernizing Retail Bank Branch Experiences


Marc DeCastro
Amy Loomis, Ph.D.
On-line Presentation


This IDC Tech Buyer Presentation reviews research findings on the top challenges for financial services implementing hybrid work models and which technology investments are most critical to address them.

Retail banks are grappling with how to define the right work policies and practices to implement hybrid work models, and one area that requires the most immediate attention is aimed directly at the branch network. There are anchor technologies available that banks can utilize to help support a more dynamic and federated way of working at a branch, but financial institutions must be willing to create the right policies and hire the right individuals to work in a modernized branch. Marc DeCastro and Amy Loomis share insights into how financial services organizations can build digital parity for a workforce that is becoming more hybrid to match the customer's needs, drawing on new and recent survey research.


Subscriptions Covered

IDC Financial Insights: Worldwide Consumer Banking Engagement Strategies

Companies Covered

IDC Research Inc

Regions Covered


Topics Covered

Future of work, Technology buyer

Vertical Markets

Connected banking

  • 19 slides

Get More

When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.

Related Links

Do you have questions about this document
or available subscriptions?

Contact Us