target audience: TECH BUYER Publication date: Aug 2022 - Document type: IDC Innovators - Doc Document number: # US49426722
IDC Innovators: Unified Communications and Collaboration Management Solutions, 2022
IDC Innovators are emerging vendors with revenue <$100 million that have demonstrated either a groundbreaking business model or an innovative new technology — or both. This IDC Innovators study profiles four third-party vendors — Kurmi Software, Martello Technologies, VOSS Solutions, and Vyopta — that have brought to market innovative UC&C management solutions that address the growing needs of organizations to properly monitor, manage, and analyze the performance of their networks, applications, and devices to support the proliferation of real-time communications (voice and video) reliably and efficiently, whether on premises or in the cloud, as well as glean intelligence from the usage data.
"For organizations that want to enhance the decision drivers for their UC&C investment — voice, video, collaboration, productivity, user/customer experience, innovation, business growth, and so forth — UC&C management solutions are the best way to measure the results," said Rich Costello, senior research analyst, UC&C at IDC. "IDC believes it's imperative today that customers think more proactively about UC&C management solutions versus constantly reacting to network and real-time traffic challenges as they arise."