TECH BUYER Apr 2023 - IDC MarketScape - Doc # US49436223
IDC MarketScape: Worldwide Retail Commerce Platform Software Providers 2023 Vendor Assessment
This IDC MarketScape assesses the capabilities and strategies of enterprise software vendors in serving the needs of retail companies worldwide across industry segments. Vendors were evaluated according to their successes in designing, developing, installing, configuring, and maintaining the evolution of complete retail commerce platforms. The target platform that is taken as a reference includes all core capabilities — customer experience, commerce, employee experience, content management, and order fulfilment services — that enable customer experience differentiation and seamless commerce, along with the required operational efficiencies for profitability, sustainability, and business model agility.
"The acceleration of retail omni-channel and immersive customer experience in the past few years has changed the way in which organizations select ad hoc sets of capabilities of the retail commerce platform," said Ornella Urso, research manager, IDC Retail Insights. "With rising retailer and brand expectations around core capabilities offerings, they are now looking for technology partners that can combine a forward-looking vision of the retail industry with the increasing need of maximizing flexibility and independence through the combination of multiple composable commerce components. This has shaped the retail commerce platform software vendor scenario."
IDC Retail Insights: Worldwide Retail Commerce and Direct-to-Consumer Strategies , IDC Retail Insights: Worldwide Retail Customer Experience Strategies
NCR Corporation, HCL Technologies Limited, Oracle Corporation, SAP SE, Salesforce.com, Inc., Fujitsu Limited, Toshiba Corporation, VTEX, Adobe Systems Inc., Aptos LLC, Shopify Inc., Microsoft Corporation
Cognitive/artificial intelligence, Customer relationship management applications, Order management, Technology buyer, eCommerce
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