target audience: TECH SUPPLIER  Publication date: Nov 2023 - Document type: Market Presentation - Doc  Document number: # US49612723

Services Path 2023: Executive Summary Report


  • Eric Newmark Loading
  • David Tapper Loading
  • Nadia Ballard Loading
  • Gard Little Loading
  • Jason Bremner Loading
  • Mukesh Dialani Loading
  • Alison Close Loading
  • Sam Halwani Loading
  • Zachary Chertok Loading
  • Jennifer Hamel Loading
  • Erin Hichman Loading
  • Nishant Bansal Loading
  • Abhishek Mukherjee Loading
  • Douglas Hayward Loading
  • Brian Wood Loading
  • Alicia Mokwa Loading
  • Bill Latshaw Loading
  • Peter Marston Loading
  • Dan Versace Loading


  • 52 slides

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This IDC Market Presentation provides an executive summary of the worldwide findings from IDC's Service Path 2023 Survey.

Services Path provides comprehensive data and guidance on the mind and journey of services buyers, for professional services, outsourcing services, managed services, and engineering services, including a deep dive into 14 services markets: application testing/digital assurance/quality engineering services; business consulting services; customer care business process services; customer experience services; digital business transformation professional services; digital engineering and operational technology (DEOT) services; employee experience management services; enterprise intelligence services; environmental, social, and governance (ESG) business services; HR and talent management outsourcing services; IT consulting and systems integration services; managed cloud services; procurement business process services, and talent acquisition outsourcing services.

Coverage includes adoption; budgeting trends; purchasing preferences and attitudes; pricing and contract options; friction points related to selection, contracting, and managing delivery; and detailed customer satisfaction ratings for vendors in the 14 services markets. The program also examines what buyers are seeking from the "service company of the future" and where and how service providers must change to meet customers' future needs.


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