target audience: TECH SUPPLIER  Publication date: Nov 2023 - Document type: Market Presentation - Doc  Document number: # US49612823

ServicesPath, 2023: Vendor Ratings Report


  • Nadia Ballard Loading
  • Alison Close Loading
  • Nishant Bansal Loading
  • Dan Versace Loading
  • Alicia Mokwa Loading
  • Douglas Hayward Loading
  • Jennifer Hamel Loading
  • Zachary Chertok Loading
  • Eric Newmark Loading
  • Gard Little Loading
  • David Tapper Loading
  • Mukesh Dialani Loading
  • Jason Bremner Loading
  • Sam Halwani Loading
  • Bill Latshaw Loading
  • Brian Wood Loading
  • Peter Marston Loading
  • Erin Hichman Loading
  • Abhishek Mukherjee Loading


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This IDC Market Presentation provides services vendor ratings overall and by 14 service categories from IDC's ServicePath Survey, 2023.

ServicesPath provides comprehensive data and guidance on the mind and journey of services buyers, for professional services, outsourcing services, managed services, and engineering services, including a deep dive into 14 services markets, including application testing/digital assurance/quality, engineering services; business consulting services; customer care business process services; customer experience services; digital business transformation professional services; digital engineering and operational technology (DEOT) services; employee experience management services; enterprise intelligence services; environmental, social, and governance (ESG) business services; HR and talent management outsourcing services; IT consulting and systems integration services; managed cloud services; procurement business process services; and talent acquisition outsourcing services.

IDC's 2023 ServicesPath Survey polled 2,600 qualified respondents across 9 countries and 15 industries to collect their vendor preferences and ratings. Additional coverage includes adoption, budgeting trends, purchasing preferences and attitudes, pricing and contract options, friction points related to selection, contracting, and managing delivery, and detailed customer satisfaction ratings for vendors in the 14 services markets. The program also examines what buyers are seeking from the "service company of the future," and where and how service providers must change to meet customers' future needs.


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