Abstract

This IDC Survey Spotlight looks at gaps between what hospitality and travel operators hope to achieve with cloud investments versus which benefits are realized. IDC data shows some differences in what is expected of public versus private investment, but overall, it shows that operators consider cloud technology to be a path to faster innovation, improved security, and cost savings. This IDC Survey Spotlight looks at the top expected benefits of cloud adoption and the outcomes that have been achieved along the cloud journey.

"Hospitality and travel organizations continue to seek faster, more efficient ways to innovate and operate on a daily basis. Moving systems to the cloud has proven to help both small and large enterprises be more resilient and innovate quicker," says Dorothy Creamer, research manager, Hospitality and Travel Digital Transformation Strategies, IDC. "Hospitality and travel providers have recognized the advantages of leaning on cloud partners to address issues with legacy systems, support a remote and mobile workforce, and adapt to changing guest demands, all while being more secure and reducing costs."

Coverage