TECH SUPPLIER Sep 2022 - Special Study - Doc # US49647822
Outsourced Document Services Market Assessment, 2022
This IDC study provides an overview of important trends impacting the market for outsourced document services (ODS), with a focus on providing service providers with insights into buyer behavior and a road map for future success. Based on end-user survey results targeting 300 United States–based organizations, the study is designed to help vendors and service providers better understand critical issues and identify unmet needs within the evolving market for outsourced document services.
"Like all IT sectors these days, the outsourced document services market is evolving to meet the more diverse needs of the hybrid workforce," says Robert Palmer, research VP, IDC's Imaging, Printing, and Document Solutions group. "While outsourcing of basic document-based services remains a large and lucrative business, growth will come from those segments that can help organizations advance their digital transformation strategies, drive employee productivity, and enable more consistent digital experiences."